Articles on: Chat and Chatbots

Integrating Crisp Chat with ActiveDEMAND

Integrating Crisp Chat with ActiveDEMAND

Once you have installed Crisp Chat on your website and if the ActiveDEMAND tracking script is on your website, there is nothing you need to do.

If not, See adding tracking script here

Once the ActiveDEMAND script is installed on your website, ActiveDEMAND automatically detects Crisp, and scrapes all conversations, inserts the conversations into timelines. As well, ActiveDEMAND will detect email addresses embedded in the conversations ... and associate the email address with the visitor/chatter. Thus you do not need to require an email address on the form that starts the chat. If you operators ask for the email address ... AD will get it automatically from the conversation!

ActiveDEMAND will also update the visitor's profile in Crisp.

Example Crisp chat in contact timeline:

Chat transcript

Crisp chats can be queried in Contact Segments, Workflows, and more.

Look for history item "LiveChat" to find people who have had live chats, or query for "livechat transcription" contains "SearchTermHere" to filter for prospects and customers who mentioned a specific word or phrase in a chat.

Example filter for just live chats:

Filter for chat

Example filter for transcripts that include the word "pipedrive":

Filter for anything

You can view chat locations on the map dashboard widget:

View chats on the map

There is a custom workflow starting step for triggering drip campaigns

Start campaigns using chat as a starting step

Updated on: 16/08/2023

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