What do I do if an Employee or client is not getting their account confirmation/password reset email?

If you created a login account (How do I add users (login accounts) to my ActiveDEMAND account?) for your employee/client and they are reporting that they did not get their confirmation email, you can resend it by going to the account login screen (incognito) and follow these instructions

I did not receive my user account confirmation, what should I do?

Another option is to retrieve the link that was sent the first time by going to the employee/client's contact in AD

switch to the proper account (in the case of administering a client)
Go to Administration-Account Settings: Employees
Click on the pencil



Scroll down to the employee timeline and find the email log that sent the account confirmation instructions. Click the View More button



Copy the confirm my account link (do not click it, right-click/ copy it)



Send that link to your employee/client or employee.

The above works for a password reset as well
As well, you can see on this timeline if the person has opened the email.

Updated on: 21/11/2022