Articles on: Marketing Automation

Setting ActiveDEMAND Chrome Extension Audio Settings

Setting ActiveDEMAND Chrome Extension Audio Settings

If your audio device didn't connect automatically, you can still make manual adjustments to your ActiveDEMAND audio settings.

Setting up your headset

Add Default Device (Windows)

If you are having difficulty connecting your headset to the dialer, usually it is because it is not set up as your default audio device.

Control Panel > Hardware and Sound > Sound > Manage Audio Devices > Playback Devices

Select your headset and choose Set as Default Device
Remove any laptop or computer speakers by right-clicking and selecting Disable
On the Recordings tab, select your headset device as the Default device
On the Communication tab, select Do Nothing
Click OK to save your changes

Follow these steps if you want calls to ring out of your computer speakers but answer calls through your headset:

Control Panel>Hardware and Sound > Manage Audio Device
Keep your internal speakers set as your default device
Right-click on your headset and select Default Communication Device

Add Default Device (Mac)

System Preferences > Sounds
On the Output and Input tabs, select the connected device you want to use

Setting up your browser

Open up a new tab in chrome. Paste this in the address bar:


setting activedemand chrome extension audio

Ensure your headset is selected and AcitiveDEMAND is listed under 'allow'

Updated on: 10/10/2022

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