Prospect Insights/ActiveDEMAND Chrome Extension (Multi-Site)
Prospect Insights/ActiveDEMAND Chrome Extension (Multi-Site)
The chrome extension is tied to a specific community account login.
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_l471hg.png)
For that login, you will only see prospect insights (with contact histories) for contacts in the community account associated with the ActiveDEMAND login.
For example:
Special Care senior living (top account) (https://special-care.com/)
==> Shady Acres (https://special-care.com/shady-acres)
==> Aspen Springs (https://special-care.com/aspen-springs
If the user has an ActiveDEMAND account in Shady Acres, the only website visitors the user will see are those who visit pages that his/her account are tracking (i.e. https://special-care.com/shady-cares(.*)
If that user logs into the CRM, the only prospect insights that will show up as (i) are those in the community of Shady Acres.
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1wdu4rg.png)
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_4n4snx.png)
They will see (?) on any contact that is not synced with Shady Acres. Thus if they have access to the aspen-springs account, they will see (?) on the contacts.
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1d4vyqi.png)
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1kk1ytf.png)
The user SHOULD NOT add a contact from a community that is not tied to their login AD account.
Updated on: 27/06/2023
Thank you!