I did not receive my user account confirmation, what should I do?
I did not receive my user account confirmation, what should I do?
First, go to your login url which will be of the format of:
https://.activedemand.com
If you do not know your domain for your company, please send a note to support@leadintuition.co.uk asking for assistance.
Once you see the login page, click the link highlighted below:
![Login Page](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1prs3ve.png)
Once you click the link you will be presented with the resend confirmation instructions screen.
![Re-send confirmation instructions](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_7ncrq0.png)
Fill in your email, click resend.
If you still do not get your account information, it could be one of two things:
You do not have a user account
Your login url is wrong
The confirmation instructions went to your spam folder
the confirmation instructions were blocked by your email server
Contact support if you did not get the instructions. Support will work to eliminate cases 1 and 2. If it is case 4, support will have a solution.
Updated on: 19/12/2023
Thank you!