Why won't contacts post to the Sherpa or WelcomeHome CRM? Missing Care Type Error
Why won't contacts post to the Sherpa or WelcomeHome CRM? Missing Care Type in Error Log
When posting a contact to WelcomeHome or Sherpa CRM, Care Type is a required field.
Care Type is a Contact Custom Field in your account:
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1tqi46h.png)
It is one of the default fields that must be mapped in Field Mappings (Account Settings > Field Management > Field Mappings) to ensure that Care Type is posted whenever a contact is posted to the CRM. E.g.:
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_18cr26p.png)
When Care Type is not set for a contact, you will see the following error when posting the contact to the CRM:
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_1wsq999.png)
The Care Type custom field should be set either in your ActiveDEMAND forms or manually set in the form autoresponder if it is not a field you want the contact to fill out.
Setting Care Type field in forms:
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_13uywty.png)
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_kupyf7.png)
Setting Care Type field in the form autoresponder:
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_w8gf5o.png)
![](https://storage.crisp.chat/users/helpdesk/website/eaa36b5a44772800/image_19ndp9j.png)
Updated on: 19/12/2023
Thank you!