Regulatory Requirements for Call Tracking Numbers
Regulatory Requirements for Call Tracking Numbers
Due to an increase in regulatory enforcement world wide we are proactively taking action to prevent disruption to service for any of your numbers. If you have purchased numbers in any of the following countries, please check the regulatory requirements for the country of the number purchased below and send the requirements to support@leadintuition.co.uk.
Quick link to UK
Australia (AU)
Local
Australian local numbers require an end user name and address, but no documentation is required.
Mobile
Australian mobile numbers require:
End user name and proof of Identity (national ID, passport, commercial registry, etc)
End user address and proof of address (this must match the name from the identity proof, national ID with address or utility bill)
Business ID Number and proof (Commercial register or equivalent)
Toll-Free
Australian toll free numbers require an end user name and address, but no documentation is required.
Austria (AT)
Local
Austrian local numbers require an end user name, address, Academic Degree, and date of birth.
You need to provide one of these legal forms of Identity Proof:
Official ID
Passport
Verification from banks or insurance companies of identify
Excerpt from company book or registration and one of the above for legal representative (legal entity)
You must use one of these legal forms of Local Address Proof:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt with end user name
Title deed
No documentation required for end user academic degree and end user date of birth.
Mobile
Austrian mobile numbers require:
For Austrian Mobile Prefix: +436
Proof of Identity
Proof of Austrian Address
End User Academic Degree
End User Date of Birth (for individual users only)
You must use one of these legal forms of Identity Proof:
Official ID
Passport
Verification from banks or insurance companies of identify
Excerpt from company book or registration and one of the above for legal representative (legal entity)
You must use one of these legal proof of Austrian address forms:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt
Title deed
No documentation required for end user academic degree and end user date of birth.
For Austrian National Prefix: +43720
Proof of Identity
Proof of Austrian Address
End User Academic Degree
End User Date of Birth (for individual users only)
You must use one of these legal forms of Identity Proof:
Official ID
Passport
Verification from banks or insurance companies of identify
Excerpt from company book or registration and one of the above for legal representative (legal entity)
You must use one of these legal proof of Austrian Address Forms:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt with end user name
Title deed
No documentation required for end user academic degree and end user date of birth.
Toll-Free
For Austrian Toll-Free Prefix: +43800
Austrian toll free numbers require:
Proof of Identity
End User Austrian Address
You must use one of these legal forms of Identity Proof:
Personal ID Card
Austrian Visa
Passport
Excerpt from company book or registration and one of the above for legal representative (legal entity)
No documentation required for Austrian addresses.
Barbados (BB)
Local
Here are the requirements for individuals:
Name, No documentation required
Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)
Mobile, Toll-Free
Barbados Mobile and Toll-Free numbers are not available to individuals.
Belgium (BE)
Local
Belgium local numbers require an end user name, address, billing address, end-user local service address and method of payment.
No documentation is required.
Mobile
Belgium mobile numbers require:
For Belgium Mobile Prefix: +3246
Belgium mobile numbers require an end user name, billing address and service address but no documentation is required.
For Belgium National Prefix: +3278
Belgium mobile numbers require an end user name, billing address, and end-user Belgium service address. No documentation is required.
Toll-Free
For Belgium Toll-Free Prefix: +32800
Belgium toll free numbers require an end user name, billing address, end-user Belgium service address, and method of payment. No documentation is required.
Brazil (BR)
Local
Brazilian local numbers require an end user name and Brazilian address.
You must use one of these legal forms of Identity Proof:
Personal ID Card
Visa
Passport
Excerpt from the commercial register
You must use one of these legal proof of Brazilian Address Forms:
ID Card containing Brazilian address
Excerpt from the commercial register containing Brazilian address
Recent utility bill with Brazilian address
Recent invoice of prior telephony provider
Mobile
For Brazilian Mobile Prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819
Brazilian mobile numbers require end user name and Brazilian address.
You must use one of these legal forms of Identity Proof:
Personal ID Card
Visa
Passport
Excerpt from the commercial register containing Brazilian address
You must use one of these legal proof of Brazilian Address Forms:
ID Card containing Brazilian address
Excerpt from the commercial register
For Brazilian National
Brazilian National mobile numbers require end user name and Brazilian address.
You must use one of these legal forms of Identity Proof:
Personal ID Card
Visa
Passport
Excerpt from the commercial register
You must use one of these legal proof of Brazilian Address Forms:
ID Card containing Brazilian address
Excerpt from the commercial register containing Brazilian address
Recent utility bill with Brazilian address
Recent invoice of prior telephony provider
Toll-Free
Brazilian toll free numbers require an end user name and Brazilian address.
You must use one of these legal forms of Identity Proof:
Personal ID Card
Visa
Passport
Excerpt from the commercial register
You must use one of these legal proof of Brazilian Address Forms:
ID Card containing Brazilian address
Excerpt from the commercial register containing Brazilian address
Recent utility bill with Brazilian address
Recent invoice of prior telephony provider
Bulgaria
Local Numbers and Toll-Free Numbers
Toll-Free Prefixes - +359800
Requirements for Individuals
You must use one of these legal forms of Identity Proof:
Bulgarian government-issued ID (for Bulgarian nationals)
Passport (for non-Bulgarian nationals)
You must use one of these for proof of local address:
Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed
No Documentation is required for Bulgarian nationals
Proof of Bulgarian Citizenship:
Bulgarian government-issued ID
Proof of Passport Number for non-Bulgarian nationals:
Passport
Proof of Email address:
No documentation is required
Requirements for Businesses
Proof of identity:
Excerpt from the commercial register
You must use one of these for proof of local business address:
Excerpt from the commercial register
Utility bill
Tax notice
Rent receipt
Title deed
For toll-free numbers, no documentation is required for proof of address
Registered business address can be anywhere in the world
Unified Identification Code:
No documentation required
Seat of Address of Registration:
No documentation required
Email Address:
No documentation required
Colombia (CO)
Local
Here are the requirements for individuals:
Name, Proof of Identity (Government-issued ID only)
Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)
Mobile
Colombian Mobile number is not available to individuals.
Toll-Free
Here are the requirements for individuals:
Name, Proof of Identity (Government-issued ID only)
Address, Proof of Identity (Government-issued ID, Utility bill, Tax notice, Rent receipt, Title deed)
Denmark (DK)
Local
Danish local numbers require an end user name, passport number (for individuals), end user local address, and business registration number (for legal entity).
No documentation is required for the end user name and business registration number.
You will need to provide a copy of your passport and one of these forms as a proff of end user local address (anywhere within the country):
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt
Title deed
Personal ID showing matching address
Mobile
Danish mobile numbers require an end user name and Danish address, but no documentation is required.
Toll-Free
Danish toll free numbers require an end user name and Danish address, but no documentation is required.
Dominican Republic (DO)
Local
Here are the requirements for individuals:
Name, Proof of Identity (Government-issued ID only)
Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)
Mobile
Dominican Republic mobile numbers are not available for individuals.
Toll-Free
Here are the requirements for individuals:
Name, Proof of Identity (Government-issued ID only)
Address, no documentation required
Finland (FI)
Local
Finnish local numbers require an end user name and local address, but no documentation is required.
"Local address” must be within the locality or region covered by the phone number’s prefix.
Mobile
Finnish mobile numbers require an end user name and local address, but no documentation is required.
Toll-Free
Finnish toll free numbers require an end user name and local address, but no documentation is required.
France (FR)
Local
French local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:
You must use one of these legal forms of Identity Proof:
Passport
Residence Permit
ID Card
Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).
You must use one of these legal proof of French:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt
Title deed
Mobile
France Mobile Prefixes: +337, +336 France National Prefix: +339
French mobile numbers require an end user name and local address, and the documentation stated above
French mobile numbers require end user name and French address.
You must use one of these legal forms of Identity Proof:
Passport
Residence Permit
ID Card
Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).
You must use one of these legal proof of French address:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt
Title deed
Toll-Free
France Toll-Free Prefix: +33805
You must use one of these legal forms of Identity Proof:
Passport
Residence Permit
ID Card
Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).
You must use one of these legal proof of French address:
Invoice of prior telephony provider (for ported numbers)
Utility bill
Tax notice
Rent receipt
Title deed
Germany (DE)
Local
German local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:
You must use one of these legal forms of Identity Proof:
Personal ID Card
German Visa
Passport
Excerpt from the commercial register (Handelsregisterauszug).
You must use one of these legal proof of German address:
Invoice of prior telephony provider (for ported numbers)
Excerpt from the commercial register (Handelsregisterauszug)
Trade license (Gewerbeanmeldung)
Personal ID Card (with address shown)
Mobile
Germany Mobile Prefix: +49157
German mobile numbers require an end user name and proof of identity only. It must be one of these legal forms of proof:
You must use one of these legal forms of Identity Proof:
Personal ID Card
German Visa
Passport
Excerpt from the commercial register (Handelsregisterauszug).
National
Germany National Prefix: +4932
German national numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:
You must use one of these legal forms of Identity Proof:
Personal ID Card
German Visa
Passport
Excerpt from the commercial register (Handelsregisterauszug).
You must use one of these legal proof of German address:
Invoice of prior telephony provider (for ported numbers)
Excerpt from the commercial register (Handelsregisterauszug)
Trade license (Gewerbeanmeldung)
Personal ID Card (with address shown)
Hong Kong (HK)
Local, Mobile, Toll-Free
Here are the requirements for individuals:
Name and Proof of Identity (Passport only)
Address and Proof of Address(Must show name to demonstrate addressee is individual):
Correspondence with government departments (no more than 3 months old):
Tax return
Student loan statement
Voter registration
Correspondence with banks or financial institutions (no more than 3 months old):
Bank statement
Credit card account statement
Correspondence with public utilities (no more than 3 months old):
Electricity bill
Water bill
Gas bill
Correspondence with operators of public telecommunications services:
Mobile telecommunications service bill
Fixed telephone service bill
Internet access service bill
Pay TV service bill
Passport Number and Proof of Passport Number (Passport only)
Ireland (IE)
Local
Irish local numbers require an end user name and Irish address. No documentation required; however, common practice is to collect proof of identity for abuse protection.
Mobile
Ireland Mobile Prefix: +35386 and +35376
Irish mobile numbers require:
End user name and proof of Identity (national ID, passport, residence card, etc)
End user Irish address and proof of address (this must match the name from the national ID, utility bill or business registry showing address in Ireland).
Jamaica (JM)
Local
Here are the requirements for individuals:
Name, no documentation required
Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)
Mobile, Toll-Free
Jamaican Mobile and Toll-Free numbers are not available to individuals.
Malaysia (MY)
Local
Here are the requirements for individuals:
Name, Proof of Identity (Government-issued ID, Passport)
Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Proof of Local Address
Government-issued ID showing local address (for Malaysian citizens or permanent residents)
Work permit showing company and company address (for non-Malaysian citizens)
Student ID showing university address (for non-Malaysian citizens)
Mobile
Here are the requirements for individuals:
Name, Identity Document Number, Identity Document Issuing Country
Government-issued ID
Passport
Address, Must be within Malaysia
Government-issued ID showing local address (for Malaysian citizens or permanent residents)
Work permit showing company and company address (for non-Malaysian citizens)
Student ID showing university address (for non-Malaysian citizens)
Mailing Address
Utility bill (less than 1-month-old)
Toll-Free
Here are the requirements for individuals:
Name
Government-issued ID
Passport
Address, May be anywhere in the world
Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
Work permit showing company and company address (for non-Malaysian citizens)
Student ID showing university address (for non-Malaysian citizens)
Mexico (MX)
Local, Mobile
Here are the requirements for individuals:
Name, Proof of Identity
Government-issued ID
Passport
Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
Government-issued ID showing local address
Recent utility bill
Recent government communication
Toll-Free
Here are the requirements for the individuals:
Name, Proof of Identity
Government-issued ID
Passport
Address, may be anywhere in the world
Government-issued ID showing the address
Recent utility bill
Recent government communication
Netherlands (NL)
Local
Dutch local numbers require an end user name and local address, but no documentation is required.
Mobile
Dutch mobile numbers require an end user name and local address, but no documentation is required.
Toll-Free
Dutch toll free numbers require an end user name and local address, but no documentation is required.
Panama (PA)
Local, Mobile, Toll-Free
The requirement is a local address, no documents required
Singapore (SG)
National
Here are the requirements for individuals:
Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)
Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)
No document required for Billing Address, Service Address(if different), Email Address
Mobile
Here are the requirements for individuals:
Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)
Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)
No document required for Billing Address, Service Address(if different), Email Address
Toll-Free, Local
Singaporean Toll-Free and Local Numbers are not available to individuals.
South Africa (ZA)
Local
South African local numbers require an end user name and proof of identity, and user local address and proof of address.
In case of legal entity: legal representative name and proof of identity, legal representative address (no documentation required), identity document number and nationality (individual or legal representative of a legal entity), business registration number.
You must use one of these legal forms of Identity Proof:
Certified identification document; must include a photo, full name, and identity number (individual)
Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)
Legal representative proof of identity:
Certified identification document; must include a photo, full name, and identity number
You must use one of these legal forms of local address proof:
Bank statement
Municipal rates or tax invoice
Recent telephone account statement
Retailer account or current television license
New motor vehicle license
Identity Document Number and Nationality proof:
Certified identification document; must include a photo, full name, and identity number
You must use this legal form of business registration number:
Certified photocopy of business letterhead or other similar documents; must contain Business Registration Number so the business registration can be verified in reference to this document
Mobile
South African mobile numbers require an end user name, South African address and proof of identity number and nationality.
In case of legal entity: legal representative name and proof of identity and nationality, legal representative address (no documentation required), business registration number.
You must use one of these legal forms of Identity Proof:
Green bar-coded identity document
Temporary identity document
Passport
Travel document
Legal representative proof of identity:
Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document
You must use one of these legal forms of local address proof:
Bank statement
Municipal rates or tax invoice
Recent telephone account statement
Retailer account or current television license
New motor vehicle license
Identity Document Number and Nationality proof:
Green bar-coded identity document
Temporary Identity document
Passport
Travel document
You must use this legal form of business registration number:
Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)
Switzerland (CH)
Local
For individuals, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation is required), end-user date of birth, type, number, and issuing country of official ID, nationality, profession (no documentation required).
For legal entities, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation required), registered office address proof, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities (no documentation required).
You must provide one of these legal forms of identity proof:
Personal ID card
Swiss Visa
Passport
Swiss Resident’s Permit
Excerpt from commercial or official business register
You must provide one of these forms of date of birth proof:
Personal ID Card (with date of birth shown)
Passport
You must provide one of these forms of type, number, and issuing country of official ID proof:
Personal ID card
Swiss Visa
Passport
Swiss Resident’s Permit
You must provide this proof of registered office address:
Excerpt from commercial or official business register
Mobile
Swiss mobile numbers require:
End user name and proof of Identity (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit or Excerpt from commercial or official business register).
End user address (no documentation required)
End user date of birth and proof (personal ID card with date of birth shown or passport)
Type, number, and issuing country of official ID and proof (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit)
Nationality of individual (no documentation required)
Profession of individual (no documentation required)
If legal enity, registered office address and proof (Excerpt from commercial or official business register)
If legal entity, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities
United Arab Emirates (AE)
Local, Mobile
United Arab Emirates Local and Mobile numbers are not available for individuals.
Toll-Free
Here are the requirements for individuals:
Name, no documentation required
Address, may be anywhere in the world, no documentation required
Letter of Authorization (LOA)
Executed Letter of Authorization
Note: If an executed Letter of Authorisation (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.
United Kingdom (UK)
Local
UK local numbers require end user UK Address for emergency carriage purposes, but no documentation is required.
Mobile
UK mobile numbers require end user UK Address for emergency carriage purposes, but no documentation is required.
Toll-Free
UK toll-free numbers require end user UK Address for emergency carriage purposes, but no documentation is required.
Updated on: 04/11/2022
Thank you!