How do I pre-populate forms with contact data?

Whether you’re embedding an ActiveDEMAND form into a webpage or you’re using forms within ActiveDEMAND landing pages, here is a tip to create a better user experience – pre-populate select form fields with the user data.

Instead of the user being presented with a blank form, you can have the form include their name and email automatically making it easier, quicker and reducing the friction of completing the form.







The following fields can be pre-populated with user data:

First name
Last name
Email Address
Phone Number

Pre-populating a form is simple. Here is how to do it:

In ActiveDEMAND, locate form you want to pre-populate. This could be a web form on a form on a landing page.
Enter the edit mode of the form.
Add the default values to the respective fields

Field: First name
Value: %CONTACT.FIRST_NAME%

Field: Last name
Value: %CONTACT.LAST_NAME%

Field: Email
Value: %CONTACT.EMAIL.EMAIL_ADDRESS%

Field: Phone Number
Value: %CONTACT.PHONE.PHONE_NUMBER%

Save the fields and then save the form.
In the event you are editing a web form and not a landing page form, you will need to re-export the web form to the web page that hosts the form.

Why doesn't my form pre-populate?

In order to pre-populate a form, the user will have to be a contact within your ActiveDEMAND account and have a web cookie enabled. If these conditions don’t exist, the form will not pre-populate. When user data is not available, the form will remain blank.

Note: ActiveDEMAND has no way to pre-populate static html forms that are embedded on a website. The only forms that ActiveDEMAND will pre-populate are those that are embedded on a WordPress website using the shortcodes, using the div export, or if the form is on an ActiveDEMAND landing page.

Updated on: 27/10/2022